Contact us
Last updated: 11 November 2026
We are happy to help with payments, refunds or questions about your report.
Complaints and data requests
For a complaint, or a question about your data or a transaction, write to the same address with the subject line "Grievance". We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Payment problems
If money left your account and your report did not open, email us your Razorpay payment ID (it starts with pay_). See the refund policy.